Shipping Information

The French Parrot offers free standard delivery on all orders in Europe. Please note that free shipping will be applied to your order at checkout.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Shipping in Europe is free of charge.

For all other countries : 15 € shipping, shipping costs are calculated automatically at checkout.

Europe : 2-7 business days

International: 4-10 business days

Delivery times are estimates and provided as guidelines only. Please note that in some areas there is a limited range of delivery services available. We make every effort to ship out orders as quickly as possible but cannot be responsible for delays as a result of remote delivery locations, or adverse weather conditions

During the sale and holiday periods, the large amount of orders can result in longer delivery times.

For security reasons, all thefrenchparrot.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Once your order is shipped, you will receive a dispatch confirmation email from our customer care team containing a tracking link.

The French Parrot has a 14-day return policy: you have 14 days from when your order is delivered to contact us and ship your product back to our return center for a refund or exchange : contact@thefrenchparrot.com.

  • All returns & exchanges are free of charge in Europe. A return label will be sent via email.

  • For all returns and exchanges outside of the European Union customers will be required to cover postage.

Returned items must comply with our returns policy: Items must be returned in their original condition with all tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Handbags and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

Please take care when trying on your purchases and return them in the same condition you received them. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks pertaining to the return of product(s) are borne by the sender. The French Parrot is not responsible for the refund of any import tax/duty that your order may have incurred during return. The French Parrot cannot be held responsible in the event of loss, theft or damage of the returned parcel. We reserve the right to refuse returned parcels for which the customers identification (surname, first name, address) is not present or recognizable.

After receiving the returned product refunds will be credited to your original method of payment. Original shipping charges, duties, taxes or tariffs will not be refunded. Once your order has been received and inspected allow 5-10 business days for your refund to be credited back to your original payment method.

Any delivery costs (initial delivery/returns/clearance) paid by the client throughout their transactions with The French Parrot are non refundable.

Payment Information

If you have made the payment you will receive a confirmation e-mail that your payment is accepted and an e-mail with the invoice and the details from your order. Once your payment has been processed you will receive a confirmation e- mail with an invoice outlining the details of your order. When your order has shipped you will receive another email containing tracking information, and trace code.

CREDIT CARD

The French Parrot accepts payments via Master card or Visa. Payment will debited when the order is placed, they are verified by a secure code. 

PAYPAL

The French Parrot accepts payments via PayPal accounts.

All payments made on the French Parrot website are secure, and all personal data is not saved.

All orders are sent from our offices in the United Kingdom or France.

International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. The French Parrot cannot be held accountable for any of these customs duties and import taxes. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge. It will be your sole responsibility to claim such import charges back from the applicable authority in your country.

The French Parrot is not responsible for the refund of any import tax/duty that your order may have incurred for returned items. 

If you have any questions regarding international delivery please contact us contact@thefrenchparrot.com

The French Parrot has a 14-day return policy: you have 14 days from when your order is delivered to contact us and ship your product back to our return center for a refund or exchange.

If you would like to cancel your purchase, please send an email to contact@thefrenchparrot.com. Within the email please state that you like to cancel the product(s).

  • All returns & exchanges are free of charge in Europe. A return label will be sent via email.

  • All returns & exchanges from countries outside of the European Union will be at the expense of the purchaser.

The product must be unworn, in its original condition, with original packaging. All attached product labels and logos (if any) must be intact. Damaged products, or products with missing items will not be accepted for return or refund.

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks pertaining to the return of product(s) are borne by the sender. The French Parrot is not responsible for the refund of any import tax/ duty that your order may have incurred during return. The French Parrot cannot be held responsible in the event of loss, theft, or damage of the returned parcel. Returned parcels must have clear customer identification (surname, first name, and address) or return shall be refused.

After receiving returned product(s) refunds will be credited to your original method of payment, please allow for 5-10 business days as returned product must be inspected. Any delivery costs such as, original shipping charges, duties, taxes or tariffs are non-reimbursable or refundable. Moreover, any return delivery and clearance costs incurred by the customer when returning products are non- reimbursable or refundable.

If an order is cancelled by The French Parrot an email will be sent to the customer, with explanation. Customers will not be billed for any cancelled items. If you have any questions regarding returns please contact us by email at: contact@thefrenchparrot.com for extra help.

The French Parrot products have a 1 year warranty. If damage is due to a technical defect (and not due to normal use) we offer repair services. If the product is within it’s guarantee period and a repair is possible, the restoration will be carried out free of charge. If there is an issue with a product within the warranty period, please contact our customer care team who will be able to help: contact@thefrenchparrot.com.

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